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FAQs

What type of files do you accept?

  • Photoshop (.psd) - FLATTENED
  • Illustrator (.ai or .eps) - Fonts converted to outlines
  • .eps, .jpg, .pdf, .ps, .tif.
  • Microsoft Office (excel, publisher, word, powerpoint): These programs are really designed for other purposes, not for commercial printing. Please provide your files in PDF format. DGS, Inc. is not responsible for type shifting, or not outputting high quality images and text. We cannot guarantee files created in MS-Word or MS-Publisher will output properly.

We highly recommend you create a PDF before submitting your files.

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What are you art resolution requirements?

You must provide at minimum 300 dpi high resolution images suited for printing on the iGen3 production press. DGS, Inc. is not liable for images printing at a low quality as a result of the customer providing low-resolution images. Your artwork should be designed in 300dpi. We cannot re-size your artwork to 300dpi. It must be designed from the beginning in 300 dpi.

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How do I print with bleeds (color to the edge)?

You must include 1/8" extra space (all the way around) for designs which have images extending to the edge. Any important information should be at least an 1/8" from the cut area specified on our pre-approved templates which you can download here.

Driven-Inc is not responsible for images and or text getting cut off if your file is not set up properly. If you need assistance in setting up your file or have additional questions fee free to contact us at 703.776.1919 and ask to speak with someone in the graphics division.

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Can two different designs of postcards count as one (500 and 500 qty for a total of 1000)?

Each quantity you order is for one item. Our pricing is set up to print one design a certain amount of times. Due to the cost of set up and printing we cannot break orders under the amount that you order.

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What is your turnaround time?

Most items are available on a 24hr turnaround. Files must be submitted and approved by DGS, Inc. staff as print ready by 1pm Est. to qualify for 24hr turnaround. DGS, Inc. holds the right to complete your job within a 24-48hr period pending any unforeseen circumstances. Turnaround time begins once files are approved by a DGS, Inc. staff member. Turnaround times are based on business days.
** Quantities in excess of 5000 or any bounded materials are subject to a 48-72hr turnaround. Please contact a DGS, Inc. staff member to receive an accurate time table.

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Do you guarantee color?

DGS, Inc. is not responsible for a shift in color from RGB to CMYK. We print using CMYK where as a monitor uses RGB to display the colors. Due to the wide differences in monitor calibration printed colors do not always match the colors of monitors.
Always design your piece in CMYK color space. For solid rich blacks please use 100% black as the fill. If color is critical we highly recommend getting a hardcopy proof.

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Do you give hardcopy proofs?

If you submit a job that is color critical we highly recommend getting a hardcopy proof. The cost for a hardcopy proof is $25. Since we have a digital press the proof we give you will look close if not exact to the final product you order. DGS, Inc. is not responsible for a shift in color from the submitted files and the printed piece, unless it is determined an unreasonable shift in color (ex � red prints out yellow). Under no circumstances will a piece be reprinted free of charge if a hard copy proof is not requested.

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Can you match Pantone colors?

Most pantone colors do not convert over to CMYK. Since we print CMYK it may prove difficult for us to match to a specific Pantone color. We can try our best to match the color and usually we come pretty close. If you have a critical color that we need to match let us know and we will see what we can do. Additional charges may apply if there are multiple Pantone colors you are trying to match or DGS, Inc. spends a lot time and resources trying to match one specific color. If your concerned about the way your colors will print out we suggest you request a hardcopy proof.

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What if I have a typo on my piece but you already printed it?

You are fully responsible for the artwork you submit. DGS, Inc. will not be held liable for customer errors such as: poor image quality, no bleeds, misspellings, typos, formatting, incorrect choice of paper etc...

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I need to make a change to the art I submitted, can Driven do it for me?

If we can edit the file we can certainly make the change for. All alterations or corrections done by DGS, Inc. staff to your original piece of artwork will be billed at $75/hr or a $35 minimum. If we make an edit to the file you will have to approve a PDF proof before the job goes into production.

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How do I place an order?

Here are the steps you need to follow to place an order online.

  1. Find the product you wish to order and place it in the shopping cart
  2. Proceed to check out
  3. Fill in all payment information and shipping information
  4. Hit submit!

After you place an order you will receive a confirmation e-mail stating that the order was received. If we have any issues with your order we will contact you immediately. You will receive an e-mail or phone call once your order is completed.

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Can I cancel my order?

Once an order is submitted it is still possible to cancel the order. If your order has been printed or is currently printed you will still be charged the full amount of the order. Since everything is custom printed all sales are considered final. If an order is cancelled after the pre-flight process a $35 fee will be charged to the account for the cancellation of the order. If you wish to cancel the order please contact DGS, Inc. immediately via phone to inform someone. An e-mail will not be considered an acceptable form of cancellation.

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Can you re-print a previous order?

If you would like to have an order re-printed you have to submit the order again via our online store. We do not keep artwork for longer than it takes to print the job.

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What if the size, product or quantity is not listed on this website?

If you would like us to print a product that is not available online please fill out the request for quote form or feel free to contact DGS, Inc. to discuss your custom product you would like to get printed.

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Can I place an order by phone or e-mail?

Although we prefer to have you order online we can accept orders via e-mail or phone. Ordering online will be a faster process and your job will be turned around quicker. If you want to order via phone feel free to contact us when your ready.

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What are your payment terms?

All orders are prepaid via credit card once the order is submitted. We accept Visa, MasterCard & American Express. If you wish to pay by cash or check you must stop by our office during normal business hours from 9-5pm est. We cannot accept cash or checks after regular business hours. Orders made from the state of Virginia are subject to a sales tax of 5%. If you are tax exempt a copy of your exemption form must be faxed with your first order.

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Can I pick up my order?

If you want to pick up your order feel free to do so. Pick ups are from 9am-6:30pm est. Please call in advance to make sure your order is ready before coming to pick it up.

We are located at:

6400 Arlington Blvd.
Lobby Level
Falls Church VA 22042
703.533.9200

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What is your shipping policy?

DGS, Inc. uses FedEx as our carrier. We can ship ground, 2 day air or next day air.  DGS, Inc. is no way responsible for shipping delays or lost shipments caused by third party shipping providers. If a package is returned to DGS, Inc. due to improper shipping address Driven-Inc will reship the order and charge for the shipping fee.

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Online pricing / Quote Requests

Online prices are subject to change without notice. If you request a custom quote it is valid for 30 days only. If the job instructions do not match the quote given the job will be re-quoted before any work is started.

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